Refund & Return Policy
We do not accept returns for a refund. Instead, returned items that are unused, unopened, undamaged and in the original packaging are eligible for store credit. Please notify us within 24 hours of receipt of your purchase of any issues with the product. After the 24-hour grace period, we will not be able to offer store credit. Returns are subject to a restocking fee of 25% of the purchase price as well as shipping. The restocking fee and shipping will also be applied to undeliverable products.
No refund or No exchange.
Your store credit can be used for anything in the iVanity Cosmetics online boutique. Gift cards, health and personal care items are non-returnable.
Store Credit Policy
Once your return is received and inspected, you will receive an email confirming that we have received your returned item. You will also be notified as to whether or not your return is eligible for store credit.
If your return is approved, your store credit will be processed immediately and will be immediately available.
If you’ve taken all of the steps to make a return for store credit and have yet to be notified about being approved or declined, please contact us at email@example.com.
Exchanged Items (Special Cases)
In the event you receive a sales item that is defective or damaged, we will replace it at no cost to you. Please notify us within 24 hours of receipt of your purchase of any issues with your product. After the 24 hour grace period, we will not be able to offer store credit. Please e-mail us at iVanityBeauty1@gmail.com to notify us of your exchange.
You Must Ship Your Returns To:
iVanity Beauty Cosmetics
4846 N University Dr
You are responsible for any shipping costs associated with your returned item. Shipping costs are non-refundable.
Turnaround times may vary for exchanged items, depending on where you live. Standard shipping and processing times apply.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance to protect your purchase. iVanity Beauty Cosmetics is not responsible for items lost in the mail and is not responsible for unreceived merchandise.
Please read the F.A.Q. page below for answers to most of your questions:
Q) Is Shell Glow or Shell Magic white Safe?
A) iVanity Beauty collection lines is made with natural, safe ingredients. Your safety is our top concern and so we can confidently guarantee that our products do not contain any kind of steroid or Mercury that may be found in other similar, but inferior quality products. Our formula contains 2% Hydroquinone, an over-the-counter, approved lightening agent.
Q) How long is shipping?
Orders are typically shipped out of our office within 1-3 business days from the order date and may take 5-7 business days to receive within the united states and 7- 14 days outside of the U.S. However we may take longer if we are busy which normally occurs on holidays and product specials.
Q) Are there side effects for using Shell Glow by iVanity Beauty?
A) Shell Glow is approved and is safe for all healthy skin types. Shell Glow will exfoliate your skin and as part of the process, some may experience some peeling, tingling and fast skin lightening on the applied areas. These effects, if experienced at all, are normal when lightening dark spots, hyper pigmentation, and other skin areas. Shell Glow is for external use only and is not safe for human consumption and is not recommended for use on broken, damaged, or already irritated skin. If the product is consumed or makes contact with eyes, get emergency help immediately. If irritation occurs, stop use and see your family physician or dermatologist. Results may vary.
Q) When will I notice results?
A) Many people report visible results as early as 3 days. Results may vary depending on your skin type and typically take up to 2 weeks.
Q) Are Mona Glow results permanent? Should I continue using the product after I achieve my desired skin tone?
A) Once you’ve achieved your desired skin tone or have gotten rid of dark spots/hyper-pigmentation you may stop using Shell Glow daily. However, to maintain results iVanity Beauty recommends using Shell Glow periodically. Results are permanent as long as you don't expose your skin to the sun excessively. We recommend that you use sunblock of at least SPF 60 to maintain results. Over exposure to the sun should be avoided by all skin types even if you are not using Mona Glow.
Q) How do I know what to buy?
A) For your convenience, we’ve included detailed product descriptions that explain the benefits of each product.
Q) How long will an order of Shell Glow last?
A) Depending on your reasons for using Shell Glow and how frequent your usage is, you can expect a 250 mL bottle of the Body Cream to last about two months. The 50 mL Face Cream may last 3-7 weeks and the soap may last 2-3 weeks. Of course, this depends on how much you use Shell Glow and your skin care needs.
Q) How should Shell Glow be applied?
A) Apply the Shell Glow Body Cream on the area on your body that you want to treat between 2-3 times a day. Apply the Face Cream evenly on your face every morning and night for maximum skin brightening results. We also recommend applying sunblock of at least SPF 60 to maintain your desired results.
Q) Should Shell Glow be applied precisely on the dark spots or in the general areas of the skin?
A) Apply Shell Glow on any area you wish to lighten. You can add the cream to either just the dark spots or the entire face which will all eventually even out to the same tone. Shell Glow by iVanity Cosmetics is safe enough for full face application.
Q) How does Shel lGlow lighten the skin?
A) Shell Glow features 2% Hydroquinone, an over-the-counter, approved lightening agent. Our formula also contains Kojic acid, another safe, skin lightener that works together with the Hydroquinone to fight hyper pigmentation and. The combination of these agents, paired with natural ingredients like Aloe Vera and Vitamins A and C are very effective in achieving your desired skin tone.
Q) Does Shell Glow work on all skin types?
A) Yes. Every product in the complete Shell Glow collection will work on all skin types. All skin types and colors may see results with the Mona Glow Collection.
Q) Can Shell Glow be used by men and women?
A) Yes, both men and women ages 12 years old and older may use Shell Glow. If you have a special skin condition or medical concern, consult your physician before use.